Terms & Conditions

Welcome to Shraddha Shree Gems. By accessing, browsing, or using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with any part of these Terms & Conditions, you should discontinue the use of our website and services immediately.

1. Acceptance of Terms

By using this website, creating an account, placing an order, or interacting with our services in any manner, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

These terms may be updated or modified at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

2. About Our Services

Shraddha Shree Gems is an online platform dealing in natural and certified gemstones, rudraksha, moissanite, and related products.

We strive to provide accurate product information, certifications, and customer support to ensure a smooth shopping experience.

3. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding agreement under applicable laws.
• The information provided by you is accurate, complete, and up to date.

We reserve the right to suspend or terminate access to users who provide false, misleading, or incomplete information.

4. User Information & Privacy

To process orders and provide services, we may require certain personal information including:

• Name
• Phone Number
• Email Address
• Billing & Shipping Address
• Payment Details

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, stored, and used.

While we implement industry-standard security measures to protect your data, no digital platform can guarantee absolute security. Shraddha Shree Gems shall not be held liable for unauthorized access caused by circumstances beyond our reasonable control.

5. Product Information & Authenticity

We make every effort to display product details, specifications, descriptions, images, and certifications accurately.

However:

• Actual product color, texture, or appearance may slightly vary due to photography, lighting, screen settings, or natural variations.
• Astrological, spiritual, or healing-related information provided on the website is for informational purposes only and should not be considered professional, medical, scientific, or guaranteed advice.
• We do not guarantee specific personal, financial, medical, emotional, or spiritual outcomes from the use of any gemstone or related product.

All gemstones sold by Shraddha Shree Gems are represented as natural and authentic according to the certifications and standards applicable at the time of sale.

6. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to:

• Correct pricing errors
• Cancel orders affected by incorrect pricing or technical issues
• Refuse or cancel suspicious or fraudulent transactions

Payments must be completed through approved payment methods available on the website.

7. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance of the order.

We reserve the right to:

• Accept or reject any order at our sole discretion
• Cancel orders due to stock unavailability, pricing errors, suspected fraud, or other unforeseen issues

If a cancelled order has already been paid for, the eligible refund amount will be processed to the original payment method.

8. Return, Refund & Exchange

Returns, refunds, and exchanges are governed by our separate Return & Exchange Policy available on the website.

Customers are advised to review the policy carefully before placing an order.

9. Intellectual Property Rights

All content available on this website, including but not limited to:

• Logos
• Images
• Product photographs
• Text
• Graphics
• Website design
• Videos
• Trademarks
• Product descriptions

are the intellectual property of Shraddha Shree Gems unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use any website content without prior written permission from us.

Unauthorized use may result in legal action.

10. Prohibited Activities

Users agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt unauthorized access to the website or servers
• Distribute malware, viruses, or harmful code
• Copy or misuse website content
• Engage in activities that disrupt website functionality
• Provide false or misleading information
• Misuse customer support or communication channels

We reserve the right to suspend or permanently block users involved in prohibited activities.

11. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, logistics providers, or external services.

Shraddha Shree Gems is not responsible for:

• Third-party website content
• Privacy practices
• Service interruptions
• Transactions conducted outside our platform

Users access third-party services at their own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Shraddha Shree Gems shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Delays in shipping or delivery
• Technical issues, website downtime, or system interruptions
• Unauthorized access to user information beyond our reasonable control
• Reliance on information, recommendations, or third-party content available on the website

Our maximum liability, if any, shall not exceed the amount paid by the customer for the specific product or service in dispute.

13. Indemnification

You agree to indemnify and hold harmless Shraddha Shree Gems, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or legal expenses arising out of:

• Your misuse of the website
• Violation of these Terms & Conditions
• Violation of applicable laws or third-party rights

14. Modification of Services

We reserve the right to:

• Modify or discontinue any product, service, feature, or website content
• Update policies and agreements at any time
• Restrict website access temporarily or permanently without notice

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Delhi, India.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable.

17. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us through the contact details available on our website.